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Managed IT services

Managed IT Services in Ghana and Nigeria

A complete, outsourced IT operation, monitored, maintained, and backed by clear service levels, at a predictable cost, so you get enterprise grade operations without the enterprise grade overhead.

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What you get

A managed IT service provider you can rely on in Accra and Lagos

As a managed IT service provider in Accra and Lagos, Hankaka runs your day to day IT operations across Ghana and Nigeria so your team can focus on the business. Building and staffing a capable in house IT department is expensive and hard to sustain, and hard to keep at a consistent standard.

We monitor your systems and networks continuously, patch and maintain them on a schedule, manage your vendors, and resolve issues before they reach your users. Everything is delivered to clear, SLA backed service levels and reviewed with you regularly, so you keep enterprise grade operations without the enterprise grade overhead.

What's included

  • Continuous monitoring of systems and networks
  • Patch management and routine maintenance
  • Network management and optimisation
  • Vendor management and coordination
  • SLA backed support with defined targets
  • Proactive issue detection and resolution
  • Regular service reviews and performance reporting

By market: see managed services company in Ghana or managed services company in Nigeria for country specific coverage, pricing and compliance detail.

Who it's for: mid to large organisations that want reliable IT operations without the cost and complexity of an in house team. Weigh the trade offs in managed IT vs in house IT, or add IT support.

A managed service that protects your uptime and your budget.
Why Hankaka as your managed IT partner

Enterprise grade operations, without the overhead

The value of a managed service is not only in what it fixes, but in what it prevents. We would rather stop an incident than resolve one, so continuous monitoring, scheduled patching, and proactive maintenance sit at the centre of how we work. You see the results in fewer disruptions and in regular service reviews that show exactly what has been done.

You also get one accountable partner instead of a patchwork of vendors. When something needs hands on site, the same team dispatches field engineers, and when your people need help, our IT support desk is already part of the service. Governance, reporting, and data handling are held to the same standard across all of it.

Case studySee it in practice — End-user IT support and asset management for a pharmaceutical company in Ghana
FAQ

Questions buyers ask us

What is a managed services company?
A managed services company takes ongoing responsibility for running an organisation's IT operations for a predictable recurring fee, instead of charging separately for each incident. Hankaka delivers managed IT services from Accra and Lagos across Ghana and Nigeria.
What does Hankaka's managed IT service cover?
Monitoring and management of your infrastructure, endpoints and networks, a certified service desk, patching and preventive maintenance, vendor coordination, onsite field response, and regular service reporting against agreed targets.
How are managed IT services priced?
Managed services are priced as a predictable monthly fee based on the scope of the estate and the service levels you need, rather than per incident. That converts an unpredictable repair budget into a planned operating cost.
What service levels do you commit to?
Response and resolution targets are set per service tier and written into the agreement, with monthly reporting on whether they were met. Targets differ by severity, so a site outage and a single user request are not treated the same way.
Can we keep part of our IT team in house?
Yes. Co-managed arrangements are common: your team keeps the work closest to the business while Hankaka takes the operational load, out of hours cover, and onsite response across the cities we serve.
Which data protection rules do you operate under?
We work under the EU GDPR, the Ghana Data Protection Act 2012 (Act 843) and the Nigeria Data Protection Act 2023, and our handling of client data is built around those frameworks rather than adapted to them afterwards.
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Ready to outsource your IT operations?

Tell us about your estate and a senior consultant will scope a managed service that fits.

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